Delete Your GBE Transport Account

You can delete your GBE Transport account and its personal data at any time. This applies to accounts used in the GBE Transport app (Android and iOS) and on our website.

Option 1: Delete in the app (fastest)

  1. Open the GBE Transport app and sign in.
  2. Go to Account.
  3. Scroll down and tap Delete Account.
  4. Confirm. Your account is deleted immediately.

Option 2: Ask us to delete it

If you no longer have the app, email support@gbetransport.com from the email address on your account, with the subject "Delete my account". We'll confirm it's you and delete your account within 30 days.

Email us to delete my account

What gets deleted

  • Your name, email address, phone number and profile photo
  • Your next-of-kin details
  • Your notifications and device push tokens
  • Your name and contact details on past bookings
  • Your name on any trip ratings you left

You'll be signed out on all devices, and any unused voucher balance is lost.

What we keep

Booking, payment and refund records are kept for accounting and tax purposes, with everything that identifies you removed. They can no longer be linked to you. Star ratings and comments remain, without your name.

Before you delete

You can't delete your account while you have an upcoming trip or a refund that is still being processed. Once the trip is completed or cancelled and the refund has finished, you can delete your account.

Deletion is permanent. You can sign up again later with the same email, but it will be a new account.

For more detail, read our Privacy Policy.