You can delete your GBE Transport account and its personal data at any time. This applies to accounts used in the GBE Transport app (Android and iOS) and on our website.
If you no longer have the app, email support@gbetransport.com from the email address on your account, with the subject "Delete my account". We'll confirm it's you and delete your account within 30 days.
Email us to delete my accountYou'll be signed out on all devices, and any unused voucher balance is lost.
Booking, payment and refund records are kept for accounting and tax purposes, with everything that identifies you removed. They can no longer be linked to you. Star ratings and comments remain, without your name.
You can't delete your account while you have an upcoming trip or a refund that is still being processed. Once the trip is completed or cancelled and the refund has finished, you can delete your account.
Deletion is permanent. You can sign up again later with the same email, but it will be a new account.